Return Policy
For UAE orders, the item(s) must be returned to us within 7 days of first receiving the parcel, including faulty products.
Items must be unworn, and unwashed & with all tags & original packaging.
If you have received an item which you think may be faulty or damaged, please notify our customer care team within 48 hours. Once your item(s) have been received and checked by the quality control team you will receive a confirmation email.
We provide free collection for the first return or exchange. From the second collection onwards, a fee of AED20 is applicable.
For International orders, unfortunately, we do not offer free exchanges. So if you would like to exchange any item then this will be treated as a return and you must place a new order for the item you would like instead.
Processing time
We process all of our returns within 7 days of receiving the item(s).
Our refund policy:
Items must be unworn, unwashed, free from dirt, dust, hair, fragrances, with all tags & original packaging.
For Online Card Payments, we offer Refunds or Store Credit if requested. Returns for items bought at full price are accepted within 7 days from the date of delivery. Refunds will be issued in the original form of payment (Online Card Payment only) and must be accompanied by a receipt with the merchandise in its original condition.
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